Refund policy

Effective September 30, 2026.

YiYori Live sells products for opening during the current livestream. Because the opening is performed for the customer and cannot be reversed, cancellation and return eligibility changes once opening begins.

Cancellations before opening

Contact YiYori Live immediately if an order was placed by mistake. A cancellation request can be considered only before opening begins. Because orders may enter the live queue quickly, cancellation is not guaranteed. If a cancellation is approved, the refund is issued to the original payment method.

Final sale after opening

Once opening begins, opened trading-card products, opened blind boxes, and other opened random products are final sale except where a return, refund, replacement, or other remedy is required by law.

We do not accept returns or issue refunds for change of mind, pull results, not receiving a specific card or concealed character, duplicate contents, or dissatisfaction with randomly determined contents.

An Eeveelution, character, colour, or design selector records a preference only. Preferences are subject to availability and are not guaranteed. An unavailable preference is not, by itself, a product defect or order error.

Damaged, incomplete, incorrect, or defective orders

Contact us as soon as possible, preferably within 7 calendar days after delivery, if an order is damaged, incomplete, incorrect, or defective. Include:

The order number
A clear description of the issue
Photos of the affected item
Photos of the shipping packaging, label, and packing materials when relevant

Keep the product and all packaging until the review is complete. The 7-day request helps us investigate promptly and does not reduce any mandatory rights under applicable law.

After review, an appropriate remedy may include sending a missing item, replacing an item where possible, or issuing a partial or full refund. Store credit will be used only when accepted by the customer or otherwise permitted by law.

Returns and return shipping

Do not mail a product back without return instructions from YiYori Live. Unauthorized returns might be delayed or refused.

If a return is approved, we will provide the return address and instructions. YiYori Live will cover reasonable return shipping when the return is required because of our error, a confirmed defect, transit damage for which we are responsible, or applicable law. For any discretionary return approved as an exception, return shipping and non-recoverable original shipping charges may be the customer's responsibility where permitted by law.

Refund timing

Approved refunds are issued to the original payment method unless another method is agreed to or required by law. After YiYori Live issues a refund, the bank or payment provider may need additional time to post it.

Shipping, customs duties, import taxes, brokerage, disbursement, and carrier fees not collected or retained by YiYori Live cannot be refunded by YiYori Live. International customers may need to apply directly to the relevant carrier or government authority for recovery of those charges.

Mandatory consumer rights

This policy does not exclude or limit any right or remedy that cannot legally be excluded or limited. Where applicable law provides stronger rights, those rights apply.