Shipping policy

Effective September 30, 2026.

YiYori Live is a rip-open livestream store. Products purchased on YiYoriLive.com are opened during the current YiYori livestream before shipment. Sealed delivery is not offered through this store.

Where we ship

At launch, checkout is configured for eligible addresses in Canada and the United States. Shipping availability is determined by the destination address and the options displayed at checkout. If checkout does not display a shipping rate for an address, we cannot accept shipment to that address at this time.

Orders ship from British Columbia, Canada.

Opening and processing

We aim to open paid orders during the current livestream. Timing can depend on payment confirmation, the live queue, and whether the required livestream username, card-shipping preference, and authorization were submitted correctly.

After opening, we organize and pack the order according to the card-shipping preference submitted with the product. Please allow up to 7 business days after opening for order processing before carrier acceptance. Weekends and statutory holidays are not business days.

A shipping confirmation is sent when a label is created. Tracking can take 1 to 2 business days to begin updating after the carrier receives the parcel.

Shipping rates and services

Available services and charges are shown at checkout and depend on the destination and order. Any free-shipping offer or promotional rate applies only when it appears at checkout and its conditions are met.

Delivery estimates shown by a carrier begin after carrier acceptance. They are estimates, not guaranteed delivery dates. Weather, customs processing, carrier disruptions, peak periods, and other events outside our control can cause delays. Your rights under applicable law are not limited by this section.

International orders and import charges

Orders shipped outside Canada may be subject to customs duties, tariffs, import taxes, value-added tax, brokerage, disbursement, or other carrier fees.

Any duty or tax collected by YiYori Live at checkout will be itemized before payment. Charges not collected at checkout are the recipient's responsibility and may be payable to the carrier or destination authority before or at delivery. YiYori Live does not control or predict these charges. Customers should check with their local customs authority before ordering.

If an international parcel is refused, abandoned, or returned because required import charges were not paid, any approved refund will be handled after the parcel is returned and reviewed. Original shipping and non-recoverable carrier, customs, or return charges may be deducted where permitted by law.

Address changes and returned parcels

Please verify the complete delivery address before placing an order. Contact us immediately if an address is incorrect. We cannot guarantee an address change after an order has been packed or accepted by the carrier.

If a parcel is returned because the address was incomplete or incorrect, the parcel was unclaimed, or required charges were not paid, we will contact the customer after it is returned. Additional shipping charges may apply before reshipment.

Lost, stalled, or damaged shipments

If tracking is stalled, a parcel appears lost, or the parcel arrives damaged, contact YiYori Live as soon as possible through the Contact page. Include the order number and, for damage, clear photos of the product, shipping box or mailer, label, and packing materials. Keep all packaging until the review is complete.

We will review the order and, when appropriate, work with the carrier. Nothing in this policy limits rights or remedies that cannot legally be excluded.